Heidi Health

At MNR Medical Centre, our Providers use Heidi, an AI note taker, to write their clinical notes. This means less time typing and more time focusing on you.

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It's safe and secure and you can ask to see what Heidi writes. We think you'll prefer the difference Heidi makes to your care experience but if you would prefer not to have Heidi in the room, just let your Provider know at the start of the session.

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Benefits of Heidi:

• Accuracy & Detail
  Captures consultations with precision, supporting better diagnoses and treatment.

• More Focus on You
  Frees clinicians from note-taking so they can give you their full attention.

• Time Efficiency
  Reduces admin work, leading to shorter wait times and more time for patient care.

• Consistency
  Creates complete, consistent records for better continuity across our team.

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Who has access to my medical information?

Only your clinician! Heidi is compliant with the Privacy Act 2020 and the New Zealand Information Privacy Principles. Our information management systems are IS027001 accredited for data security. Your data protection is our top priority.

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Where is my data stored? 
All data is encrypted, securely and confidentially stored on our cloud servers, adhering to high industry standards. Due to cloud infrastructure limitations within New Zealand, data for NZ users is stored in Australia. 

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Do you store recordings of my appointment? 
Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the app­ointment will be added to your patient file in our PMS.

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For more information, visit www.heidihealth.com or speak to us at your next appointment.

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