Zero Tolerance Policy

This policy refers to strict guidelines that prohibit any form of abusive, aggressive, or violent behavior towards our staff and patients. This includes verbal abuse, threats, physical violence, discrimination, or harassment.

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Main North Road Medical Centre wants to ensure a safe and respectful environment for both patients and staff. Consequences for violating the policy can include warnings, removal from our enrolment list, refusal of treatment (except in emergencies) or removal from the premises by police.

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The Practice will also not tolerate any abuse online. If this is brought to our attention you may be removed from our enrolment list.

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Main North Road Medical Centre implements this policy to protect our staff and maintain a professional and safe atmosphere.

Prohibited Behavior – Clearly defines unacceptable actions, such as:

• Verbal Abuse (shouting, swearing, threats)

• Physical aggression or violence

• Harassment (sexual, racial, or discriminatory)

• Intimidation or disruptive behavior

• Damage to property

Patient & Visitor Awareness – The policy is communicated through:

• Signage in waiting areas and consultation rooms

• Patient information leaflets

• Verbal reminders from staff if needed
   

The goal of the policy is to create a safe and respectful environment where the Main North Road Medical Centre team can provide a service without fear of abuse or harm.